Refund policy

We stand behind our products and want you to be completely satisfied. We will happily accept unworn, undamaged or defective product for exchange or refund within 15 days of the delivery date. Please contact our Customer Service department at orders@sequin-nyc.com or at 646-783-6546 to request the return.

Refunds will be made in the form of the original payment. Once your return is processed, a credit will be issued for the merchandise amount only. Shipping charges are not refundable. Please allow 5-7 business days for the refund to post to your account. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt.

On-line purchases made through sequin-nyc.com will not be refunded in Sequin boutiques.

Items purchased in Sequin boutiques or at any other retailer may not be exchanged or returned through sequin-nyc.com.